Miami, FL. (January 2026)  Independent Living Systems (ILS) today announced a major milestone—reaching 500 care managers across Florida for its two health plans, Florida Community Care (FCC) and Florida Complete Care (FC2). This growing team is dedicated to delivering personalized, community-based care that supports Florida’s most vulnerable populations. To mark the occasion, we are launching #500CMStrong, a month-long campaign recognizing this significant accomplishment.  

Care managers play a critical role in coordinating medical, behavioral, and social servicesandhelpmembers navigate complex systems whileremainingsafely andindependently in their homes and communities. The #500CMStrong campaign shinesaspotlighton the professionals who serve as advocates, problem-solvers, and trusted partners for tens of thousands of individuals and families across Florida.

“Reaching 500 care managers is more than a number,it represents our commitment to investing in people who deliver care with compassion, accountability, and purpose,” said Nestor Plana,Chairman, and Chief Executive Officer of Independent Living Systems. “Our care managers are on the front lines every day, building relationships, anticipating needs, and improving quality of life for those we serve.”

Throughout January, ILSwill recognize care managers through storytelling features, employee engagement initiatives, social media spotlights, and leadership recognition. The campaign also underscores the organization’s continued growth and investment in its workforce as it expands services statewide, including programs serving individuals with intellectual and developmental disabilities.

Florida Community Care, ILS’s Medicaid Plan,operatesas a Provider Service Network, partnering closely with healthcare and community-based providers to ensure seamless, person-centered care delivery.Florida Complete Care is a Medicare Advantage special needs plan for people who live in a nursing home, assisted living facility, ormay behomebound with complex health issues that require coordinated comprehensive care.

Care managers are central toboth plans, working collaboratively with providers, families, and community partners to drive better outcomes and reduce barriers to care.

“Our care managers are the connective tissue of our entire system,” saidAbbyRidde, President ofFCC and FC2.“They don’t just managecarebut they build trust, advocate fiercely, and make a real difference in people’s lives.”

The #500CMStrong campaign reflects ILS’ broadercommitmenttoimprove the quality of life for the most vulnerable populations while fostering a culture where employees feel valued, supported, and recognized for the impact they make every day.

Media Contacts
Lucio Guerrero
(786) 761-3255
[email protected]